Shipping Policy

At Light Bulbs Shop, we are committed to providing high-quality LED lighting solutions for DIY enthusiasts and commercial facility managers worldwide. Our goal is to ensure your complete satisfaction with every purchase. Below, you’ll find detailed information on our shipping and returns processes.

Shipping Information

We ship globally, excluding Asia and select remote areas. All orders are processed within 1-2 business days after payment confirmation. Once your order ships, you’ll receive a tracking number via email to monitor your delivery.

Shipping Methods and Timeframes

Shipping Method	Cost	Delivery Time After Shipping	Notes
Standard Shipping	$12.95	10-15 business days	Uses DHL or FedEx for reliable and trackable delivery.
Free Shipping	Free on orders over $50	15-25 business days	Uses EMS; available for qualifying orders.

Please note that delivery times may vary due to customs, weather, or other unforeseen circumstances. For urgent needs, we recommend choosing Standard Shipping for faster delivery.

Returns & Exchanges Policy

We offer a 15-day return window from the date of delivery for most items. To be eligible, products must be unused and in their original packaging with all tags and components. Returns are subject to the conditions outlined below.

Eligible Items for Returns

We accept returns for the following standard LED lighting products, provided they meet the above conditions:

• 2-Pin Base and 4-Pin Base bulbs
• LED tubes in various lengths (e.g., 1.5′, 2′, 3′, 4′, 5′, 6′, 7′, 8′)
• 2′ x 2′ and 2′ x 4′ lighting panels
• Recessed housing units (2″, 3″, 4″, 5-6″, 8″+)
• Defective or damaged items upon delivery
• Incorrect items shipped by us

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on the following:

• Opened or used electrical components (e.g., any products that have been installed or removed from original packaging)
• Products with missing original packaging or documentation
• Special order or custom-configured lighting solutions
• Items purchased during clearance or final sale events

Step-by-Step Return Process

1. Submit a Return Request: Within 15 days of delivery, email us at [email protected] with the subject “Return Request – Order #[Your Order Number]”. Include:
   • Your order number
   • Product name and specifications
   • Reason for return (e.g., defective, wrong item, changed mind)
   • Preferred resolution (refund or exchange)
   • Your name and phone number
2. Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions within 1-2 business days. Do not ship items without an RMA.
3. Package and Ship: Securely pack the item in its original packaging with all accessories. Clearly write the RMA number on the outside of the package. Ship it to:

   Light Bulbs Shop – Returns Department

   21 Glenoak Lane Northwest

   Glen Burnie, US 21061

   Return shipping costs are the customer’s responsibility, except for defective or incorrect items.

4. Processing: Once we receive and inspect the return, we’ll process your refund or exchange within 3-5 business days.

Refund Information

After we approve your return, here’s what to expect:

• Refund Timeline:
  • Processing: 3-5 business days after we receive the return
  • Credit Card/JCB Refunds: 5-10 business days to appear on your statement
  • PayPal Refunds: Typically within 24-48 hours
• Refund Amount:
  • Full product price for defective or incorrect items
  • Product price minus original shipping costs for change of mind returns
  • Original shipping costs are non-refundable unless we made an error
• Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).

Exchange Process

If you need a different product, we recommend:

1. Returning the original item for a refund.
2. Placing a new order for the correct item.

This approach is often faster due to our global shipping logistics. If you prefer a direct exchange, mention it in your return request, and we’ll guide you through the process.

International Returns

For customers outside the US:

• You are responsible for return shipping costs to our US facility.
• Use a trackable shipping service and mark customs forms as “Returned Goods”.
• Refunds are in US dollars and may be subject to currency exchange rates.

Need Help?

Our customer service team is here to assist with any questions about shipping or returns. Contact us at:

We reserve the right to update this policy. Check back for changes or contact us with specific inquiries.