Returns & Exchanges

Our Commitment to Your Satisfaction

At Light Bulbs Shop, we’re dedicated to providing high-quality LED lighting solutions for both residential DIY enthusiasts and commercial facility managers. We stand behind our products and want to ensure you’re completely satisfied with your purchase.

Eligibility for Returns & Exchanges

We Accept Returns For:

• Unused products in original packaging with all tags and components
• Defective or damaged items upon delivery
• Incorrect items shipped by our team
• Standard LED lighting products including:
  • 2-Pin Base and 4-Pin Base bulbs
  • LED tubes of various lengths (1.5′, 2′, 3′, 4′, 5′, 6′, 7′, 8′)
  • 2′ x 2′ and 2′ x 4′ lighting panels
  • Recessed housing units (2″, 3″, 4″, 5-6″, 8″+)

Non-Returnable Items:

• Opened or used electrical components (for safety reasons)
• Products with removed original packaging or missing documentation
• Special order or custom-configured lighting solutions
• Items purchased during clearance or final sale events

Note: For safety reasons, we cannot accept returns on any electrical products that have been installed, used, or removed from their original packaging.

Step-by-Step Return Process

Step 1: Submit Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Step 2: Receive Authorization & Instructions

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Do not ship items without an RMA number.

Step 3: Package and Ship Your Return

Securely package the item in its original packaging with all accessories and documentation. Include the RMA number clearly on the outside of the package.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return, we’ll process your refund or ship your exchange item according to your request.

Refund Information

Refund Timeline:

• Processing Time: 3-5 business days after we receive your return
• Credit Card/Payment Refunds: 5-10 business days to appear on your statement
• PayPal Refunds: Typically processed within 24-48 hours

What’s Refunded:

• Full product price (for defective/wrong items)
• Product price minus original shipping costs (for change of mind returns)
• Original shipping costs are non-refundable unless we made an error

Refund Method:

Refunds are issued to your original payment method:

• Visa/MasterCard/JCB credit cards
• PayPal accounts

Exchange Process

If you need a different product, we recommend:

1. Returning the original item for a refund
2. Placing a new order for the correct item

This process is typically faster than a direct exchange due to our global shipping logistics.

International Returns

As we serve customers worldwide (excluding Asia and select remote areas), please note:

• You are responsible for return shipping costs to our US facility
• We recommend using a trackable shipping service
• Customs forms should be marked as “Returned Goods”
• Refunds will be in US Dollars and may be subject to currency exchange rates