Welcome to Light Bulbs Shop’s FAQ section! We’re here to illuminate all your questions about our premium LED lighting solutions and services. Below you’ll find answers to our most commonly asked questions.

📦 Product Information

What types of lighting products do you offer?
We specialize in advanced LED lighting solutions including various bulb types (2-pin, 4-pin, 2/4-pin base), recessed housing (2″, 3″, 4″, 5-6″, 8″+), and LED tubes in multiple lengths (1.5′, 2′, 3′, 4′, 5′, 6′, 7′, 8′). We also offer specialized voltage options like 6V and 9V bulbs for specific applications.
Are your LED products energy-efficient?
Absolutely! All our LED lighting solutions are designed for maximum energy efficiency, providing significant savings on your electricity bills while delivering superior illumination quality and long-lasting performance.
Do you offer products for both residential and commercial use?
Yes! Our product range caters to homeowners, DIY enthusiasts, business owners, and facility managers. Whether you’re upgrading home lighting or managing commercial facility systems, we have the right solutions for your needs.

🚚 Shipping & Delivery

What are your shipping options and timeframes?
We offer two main shipping options:

🚀 Standard Shipping – $12.95 via DHL or FedEx
• Delivery: 10-15 days after dispatch
• Ideal for urgent projects and business needs

🎁 Free Shipping – via EMS
• Delivery: 15-25 days after dispatch
• Minimum order: $50+
• Perfect for planned upgrades and budget-conscious shoppers
How long does order processing take?
Order processing typically takes 1-2 business days. This includes quality checks and secure packaging to ensure your delicate LED products arrive in perfect condition.
Do you ship worldwide?
We offer global delivery services to most countries worldwide. However, we currently cannot ship to Asia and select remote areas. Please contact our customer service if you’re unsure about delivery to your location.
Can I track my order?
Yes! We provide real-time tracking for all orders. Once your order is dispatched, you’ll receive tracking information to monitor your lighting solutions every step of the way to your doorstep.

💳 Payments & Pricing

What payment methods do you accept?
We accept all major payment methods including:
• Visa
• MasterCard
• JCB
• PayPal
Is there a minimum order amount for free shipping?
Yes, free shipping via EMS is available for orders of $50 or more. For orders below $50, we offer our affordable Standard Shipping option at $12.95.

🔄 Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not satisfied with your delivery, or if your LED bulbs, recessed housing, or any lighting products arrive damaged or don’t meet your expectations, we’ll make it right.
What should I do if my products arrive damaged?
We’re sorry to hear that! Please contact our customer service team immediately at [email protected] with your order details and photos of the damaged items. We’ll promptly arrange for replacements or refunds.
How do I initiate a return?
To initiate a return, please email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process.

🔧 Technical Support

I need help choosing the right LED product for my project
Our team is experienced in both residential and commercial lighting solutions. Contact us at [email protected] with your project details, and we’ll recommend the perfect LED products for your specific needs.
Are your LED products compatible with existing fixtures?
Most of our LED products are designed as retrofit solutions for existing fixtures. However, we recommend checking the product specifications or consulting with our team to ensure compatibility with your specific setup.

📞 Contact Information

How can I contact customer service?
We’re here to help! You can reach us at:
• Email: [email protected]
• Address: 21 Glenoak Lane Northwest, Glen Burnie, US 21061

Our team typically responds within 24 hours during business days.
Do you offer technical support after purchase?
Absolutely! We provide ongoing technical support for all our products. Whether you have installation questions or need product guidance, our team is here to ensure your lighting project is successful.

Still have questions? Don’t hesitate to reach out to our friendly customer service team. We’re committed to illuminating your world, one reliable delivery at a time!

Thank you for choosing Light Bulbs Shop as your trusted partner in advanced lighting solutions.